Amanda Knowlton
Chief Client Officer, Fix Scale Grow
Amanda brings twenty years in customer care and service, and it is the part of this business she cares about most. She holds a bachelor’s degree and runs the client side of every account: onboarding, the standing call, the questions in between, and making sure nothing you raise goes unanswered.
“Nothing you raise goes unanswered.”
A win Amanda still thinks about
The month the question changed
A roofing company in Spartanburg came to us with a site that had been built once and left alone. Twelve months of steady work more than doubled its Google clicks with no new ad spend. My part was the standing call. In the early months the owner’s first question every time was “is it working.” Somewhere around month four it became “what’s next,” and that is the win I still think about, because it meant the numbers had earned their trust before I had to ask for it.
Read the case studyQuestions Amanda gets asked
How often will I hear from you?
A standing call on the same cadence every month with the same agenda: what happened, what it means, what is next, and anything you want to raise. Between calls you have a direct line to me, and if something breaks you hear about it the day we notice it, not at month end.
What happens if I am unhappy?
You tell me, and we fix it or we tell you honestly why it cannot be fixed. There is no contract holding you, so the only thing that keeps an account is that the work is worth it. If it is not, you leave with every account, every report and every page, because they were yours all along.
Who works on my account?
The three people on this site. Kyle builds the plan, Faith does the search work, I run the client side. There is no handoff to an account manager you have not met.
Amanda, off the clock
The part that is not in the account plan.
Likes
Travelling, preferably somewhere she has not been yet. And chemistry, the subject, not the dating kind.
Can’t stand
Waiting in a queue. It is why you never wait long for a reply.
Ask about
Where she is going next.
What Amanda does on your account
- Onboarding and the first thirty days
- The standing call: updates, what’s next, concerns
- Anything you raise between calls
- Making sure the reporting answers your questions
Written by Amanda
Talk to Amanda about your account
The free diagnostic is a real look at your numbers, not a sales script.